Support plans for Lithnet Password Protection for Active Directory
Password Protection keeps breached and predictable passwords out of Active Directory. A support plan ensures you have help available directly from Lithnet when you need it. We're there to help troubleshoot problems, provide advice, and ensure you are first to be notified about security fixes.
Your annual price:
Prices are in US dollars and are billed yearly. Tax is added where applicable.
Order nowEvery support plan includes direct help from Lithnet
- Tickets answered directly by Lithnet
- Advice about your deployment and the settings that fit your policy as you plan and roll out Password Protection
- Guidance on configuration, troubleshooting and upgrades
- Direct notice from us about security issues and fixes in Password Protection
Why pay for support for free software?
Purchasing a support plan ensures that Lithnet is there to help you when you need it. We go to great lengths to ensure that Lithnet Password Protection is robust, reliable, and dependable, but in any environment, things can behave unexpectedly or stop working, and we're there to help when that happens.
You get access to our dedicated support team, who can help troubleshoot issues, provide advice, and keep you up to date with important changes in our software. You are also funding the ongoing development of the product and ensuring we can keep shipping new features and capability in years to come.
Frequently asked questions
What counts as a user?
We count every enabled user account in each Active Directory domain where you run Password Protection. Because the filter checks the new password each time a user changes their password or an admin resets it, the plan covers all of these accounts. Disabled accounts don't count.
How can we pay?
For up to 1,000 users, you can order the plan online. We'll email you a formal quote with a link to pay by card. For more than 1,000 users, please order through the same form, and we'll send you a quote with tailored pricing. We can then invoice you.
Does it renew?
Support plans don't renew automatically. Before your plan ends, we'll send you a renewal quote for the next year, which you pay by card. If your plan covers more than 1,000 users, we can invoice you instead.
Can we purchase through a reseller?
Yes. We work with resellers such as SHI and SoftwareOne, and we can work with most other resellers if you have one you prefer. You can ask them for a quote for a Password Protection support plan.
Questions about support plans?
Our team is happy to answer your questions and help you choose the right plan for your organization.