Getting Support
Customers with a Support Agreement
Customers who have purchased a support contract, or a product that comes with support services can log directly into our Enterprise Customer Portal and raise a request for support.
Customers without a Support Agreement
The Lithnet open-source community is here to support those customers who do not have an enterprise support agreement with Lithnet. Click the support link below to create a new issue in the relevant GitHub repository. You can also browse the documentation site for the product to discover FAQs and additional information.
| Product | Support link |
|---|---|
| Access Manager | Create new issue |
| ACMA Codeless Rules Engine for Microsoft Identity Manager | Create new issue |
| Assisted Password Reset Module for Microsoft Identity Manager | Create new issue |
| AutoSync for Microsoft Identity Manager | Create new issue |
| Google Workspace Management Agent for Microsoft Identity Manager | Create new issue |
| Idle Logoff | Create new issue |
| Okta Management Agent for Microsoft Identity Manager | Create new issue |
| Palo-Alto Networks Radius Accounting Proxy (PAN RA Proxy) | Create new issue |
| Password Protection for Active Directory | Create new issue |
| Powershell Module for Microsoft Identity Manager Service | Create new issue |
| PowerShell Module for Microsoft Identity Manager Synchronization Service | Create new issue |
| REST API for Microsoft Identity Manager Service | Create new issue |
| SSH Management Agent for Microsoft Identity Manager | Create new issue |
| User verification module for Microsoft Identity Manager | Create new issue |
Support FAQs
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All products sold by Lithnet include our support services; providing priority access to and response from our Support and Development team.
Lithnet also offer support agreements for any of our open source products. Contact us for more information and pricing.
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Support for these products is provided by the Lithnet open-source community. The community consists of members of the public who are experts in Lithnet products, as well as Lithnet staff.
Support is limited to GitHub only, and does not come with any SLAs.
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There are no SLAs or guarantees offered on requests for support raised for community edition tools.
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Yes, we offer support contracts for all Lithnet products, including our open source offerings. Contact us for more information.